Frequently Asked Questions

I’m already a Garden Entry Cardholder, how can I access my digital card?

Digital Garden Entry Cards have been sent to all existing Garden Cardholders using the email address provided when you first signed up. If you cannot locate this email, first, check your spam or junk folder. Automated emails are sometimes filtered there.

If you still can’t locate it:

– Email us at [contact email] to request a resend or update your email address; or
– Visit Rippon Lea and speak with our staff

Note: Each residential household receives one digital Garden Card, which can be added to multiple Apple or Google Wallets.

What should I do if I cannot find my digital card?

First, check your spam or junk folder. Automated emails are sometimes filtered there.

If you still can’t locate it:

– Email us at [contact email] to request a resend; or
– Visit Rippon Lea and speak with our staff

Can I keep using my plastic garden card?

Yes, you can continue to use your existing plastic Garden Card.

How can I sign up for the Council Access Program?

Signing up is quick and straightforward. Eligible residents can register online:

– Glen Eira Council Residents
– Port Phillip Council Residents

Please bring valid proof of address when you visit to use with your digital garden card.

I am unable to use a digital garden card. What should I do?

Physical cards remain available for visitors who require them. Please speak with National Trust staff at Rippon Lea during your next visit.

Note: The sign-up process can still be completed online, and a physical card can be provided during your next visit. Please bring the garden card number which has been issued to you via email.

How can I add my digital garden card to my wallet?

Your digital card will be emailed to the address you provided when you signed up. Instructions on how to add your card to your Apple or Google Wallet can be found here.

If you need assistance, our staff are happy to help during your visit.

What happens if my card shows an expiry date that has already passed?

When the council access program renews, we automatically issue new digital cards to all eligible cardholders. Check your inbox and spam folder for your renewal email.

If you haven’t received your renewed card, please:

– Contact us at [contact email]; or
– Speak with staff during your visit to Rippon Lea

What if I don’t have proof of address with me?

Garden Entry Cardholders must be prepared to present proof of current address upon arrival to Rippon Lea Estate. Valid proof of address documents include:

– Victorian Driver’s License or Learners Permit
– Australian Passport
– Residential tenancy agreement
– Rates or utility bill

If you are unable to present proof of address, the general admission fees will apply.

What if I forget my card?

If you do not have your card with you, free entry cannot be guaranteed, and standard admission fees may apply.

How can I update my details (address, email, names on my garden card)?

If you need to update any of your details please:

– Contact us at [contact email]; or
– Speak with staff during your visit to Rippon Lea

Eligibility

How many people can be included on one card?

All people who permanently reside at the registered residential address may be included.

I own an investment property in the area. Am I eligible for a card?

No. The card is only available to people who live within the local council area.

I have relatives staying with me. Can they use the card?

No. Only permanent household residents are eligible. Visitors must purchase a standard admission ticket.

I split my time between Melbourne and overseas. Can I still use the card?

Yes, provided your permanent residential address is within the eligible council area and you can provide valid proof of residency.

Can I share my card with friends or family?

No. The card may only be used by people who live at the registered address on a permanent basis.

Note: long-term visitors are not eligible. Please see our terms and conditions for more information.

Visting Rippon Lea Estate

Is the card valid on event days?

Free garden entry to Rippon Lea is subject to exceptions including market days, special events and exhibitions. In these cases, general admission fees apply. Information regarding the ticketing and fees will be available via the relevant event ticketing page. Garden Cardholders are welcome to contact bookings@nattrust.com.au with any questions.

Can I bring a guest with me?

The card is valid only for eligible residents who permanently live within the council area. Guests are welcome but must purchase a standard admission ticket.

How do I receive updates and notifications?

Local residents who are part of the Council Access Program will receive updates via email – if we don’t have your email address please EMAIL.

You can stay up to date with what’s on at Rippon Lea Estate and other National Trust places by subscribing to our newsletter.

For general questions and information around visiting Rippon Lea Estate, please read our Frequently Asked Questions here